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Production Support/Subscription VMware vSphere 6 Enterprise Plus for 1 processor for 1 year-VS6-EPL-P-SSS-C

Giá: Liên hệ

VS6-EPL-P-SSS-C - VMware VSphere 6 Enterprise Plus Production Support-Subscription - 1 Year:

The VMware Production Support and Subscription Service is designed with your production environments in mind. VMware global support centers are staffed around the clock to provide you access to VMware's industry-leading expertise in virtualization and years of experience supporting virtual infrastructure products in real-world customer environments. VMware is committed to delivering enterprise-class, worldwide support with a single objective in mind: your success.

Key Selling Points

  • Fast response times for critical issues
  • Remote support
  • Online access to documentation, knowledge base articles, discussion forums and other technical resources
  • Product updates and upgrades

Specifications

General
Type Technical support
Service Included Emergency phone consulting
Full Contract Period 1 year
Response Time 30 min
Service Availability 24 hours a day / 7 days a week
Software
Software Title VMware vSphere Enterprise Plus Edition
Installation Type Locally installed
Version 6
License Qty 1 processor
Details
Service & Support Emergency phone consulting - 1 year / 6 contacts - response time: 30 min availability: 24 hours a day / Monday-Sunday - severity level 1 ¦ Phone consulting - 1 year / 6 contacts - response time: 4 business hours availability: 12 hours a day / Monday-Friday - severity level 2 ¦ Phone consulting - 1 year / 6 contacts - response time: 8 business hours availability: 12 hours a day / Monday-Friday - severity level 3 ¦ Phone consulting - 1 year / 6 contacts - response time: 12 business hours availability: 12 hours a day / Monday-Friday - severity level 4 ¦ E-mail consulting - 1 year / 6 contacts ¦ Web knowledge base access - 1 year ¦ Web support - 1 year ¦ New releases update - 1 year ¦ Remote monitoring - 1 year ¦ Technical support - 1 year - on-site - severity critical

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